We have a 30-day return policy, which means you have 30 days after the order date to request a return. You will receive a store credit for the total minus any shipping charges. Shipping charges are the responsibility of the Customer.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, contact us at info@renaihair.com. If your return is accepted, we’ll send you a return shipping label (additional cost), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can also send back your package with your own shipping label, however we highly recommend
tracking as we are not liable for missing packages returned to us. You can always contact us for any return questions at info@renaihair.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you receive an item, yet do not inspect it until your appointment time, we will not be responsible for additional shipping costs to expedite associated with correcting your order. The original shipping method paid for will be used to make any exchanges.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Defective Products/Inspection Process
n the case that you or your customer believes there to be a defect, please read below.
Our hair inspection process does not cover any hair extensions that have been exposed to the following conditions:
Chemical Treatments
Ocean or Chlorine Exposure
Cutting the Hand Tied Weft System
Cutting of Hand Tied Wefts
Any application of hair color, toners, purple shampoos, or chemical treatments on Renai Hair Extensions will nullify any option for inspection and exchange of an item. For any complaint, you must return at least 50% of the hair for inspection. The hair will be inspected and evaluated to determine if it was a factory defect or misuse of the product by the user. To be eligible for our hair concern claims, you must have purchased our products directly from h Have a concern with your hair purchase? Please follow the instructions below:
Hair Concern Claims Procedure:
1) Stylist fills out hair concerns claim form.
*Please have a distributor invoice (if applicable), supporting images, and your order number available before you begin the product claim form.
2) After we review the form, we will authorize you to return at least 50% of the defective hair for inspection, if necessary.
3) We evaluate hair sample and contact the stylist for next steps.
Any Problem Will Be Solved If You Contact US !
| Refund policy | Buyer pay the shipping cost | Seller pay the shipping cost | Photo provided | Exchange availble | Communication |
|---|---|---|---|---|---|
| Dislike/Unsuitable | Contact with us in 2-3 days | ||||
| Change style color | Contact with us in 2-3 days | ||||
| Shipping wrong items | Contact with us in 2-3 days | ||||
| Quality problem | Contact with us in 2-3 days | ||||
| Articial reason | Unacceptable |
Money will be refunded within 3-4 work days after we recelved the hair with original condition.
The below products are ineligiblefor returns/exchanges
1) Two Tone Color, Mixed Color, Piano Color and Other Colorful hair extensions
2) Customized color hair extensions per customer's picture or video
3) Customized special curly hair extensions
4) Promotion Special offer items can't accept return or exchanged.
To start a return,please contact your sales representativefirst within 24 hours after you received the hairsutc/gmt: monday - sat 8:00am -5:30pmi sun: closed
